Global Caché Support Portal

Garrett Gustafson May 28 General / Tech Tips & Solutions

It has come to our attention that Microsoft made a breaking change in Windows 8.1, and removed Adhoc support from any screens that display the available wireless networks.  Windows 8.1 can still connect to Adhoc networks, but this cannot be accomplished through the normal methods.

This can be a problem for Windows 8.1 users when attempting to perform initial setup of iTach or iTach Flex wireless devices.

Some manufacturers of WiFi adapters provide their own connection software, which may offer support for Adhoc networks.  However, if this is not the case, there is a method to manually connect to Adhoc networks, which requires using the Windows command shell.


Because the wireless network picker in Windows 8.1 doesn't show adhoc networks, connecting must be done by hand.

To see all networks in range, including Adhoc, run the following command in command shell (cmd.exe):


> netsh wlan show networks


SETUP

The following must be done once for each network:

  • Go to "Network and Sharing Center"
  • Click "Set up a new connection or network"
  • Double click "Manually connect to a wireless network"
  • Enter the SSID of the adhoc network (as shown by "netsh wlan show networks") into the "Network name" field
  • Configure security settings accordingly
  • Uncheck "Start this connection automatically" (important)
  • Click "Next", then "Close"

Run the following command (important):

> netsh wlan set profileparameter <ssid> connectiontype=ibss

Replace <ssid> with the SSID of your network.


CONNECT

After setting up, run the following command whenever you want to connect:

> netsh wlan connect <ssid>

Replace <ssid> with the SSID of your network.

Hovering over the WiFi icon in the system tray will show the name of the network you are currently connected to, even if it's an adhoc network (the network picker will not show it if it's adhoc). The name is also visible in "Network and Sharing Center" window.


DISCONNECT

To disconnect from the adhoc network connect to a different network, turn off WiFi, or run the following command:

> netsh wlan disconnect


CLEANUP

To remove the network profile from Windows, run the following command:

> netsh wlan delete profile <ssid>

Replace <ssid> with the SSID of your network.

Source: http://answers.microsoft.com/en-us/windows/forum/windows8_1-network...

Ryan Plankenhorn Feb 2 General / Announcements

We've released new versions of our iLearn, iTest, and iConvert utility software:

iLearn 2.7 fixes the issues seen in versions 2.5 and 2.6, where attempting to learn codes could result in unpredictable or lost results.  The interface has also been restructured.

iConvert 3.3 introduces the ability to convert to and from GC Compressed format codes, as well as the GC and Hex formats it has previously supported

iTest 1.3 has been cleaned up a bit, but is generally functionally unchanged.

All of these are now built on Microsoft .Net 4.0, upgraded from .Net 2.0.  On some systems, you may need to update .Net, as a result.

 

For more details, see the full release notes:  iLearn release notesiConvert release notesiTest release notes.

 

Please feel free to send any feedback, suggestions or issues to: support@globalcache.com

Josh Sherman August 28, 2013 General / Announcements

The 09 iTach Flex firmware revision has been released and addresses the problems and adds the features detailed in the Release Notes. The upgrade can be applied using the updated iHelp utility (version 4.3) from the link below. Feel free to send any questions you may have to support@globalcache.com.

http://www.globalcache.com/files/software/iHelp.exe

Josh Sherman March 4, 2013 General / Announcements

Recently, an issue arose which caused a group of iTach WiFi units (primarily the WF2IR) to get stuck in their initial boot and continuously reboot. This is characterized by the unit flashing all LEDs as it initially boots, waiting a moment, then flashing all LEDs again repetitively (delay, flash sequence, delay, flash sequence etc). The cause of this problem was an isolated batch of a wireless related part, which has been fully filtered from our production process for some time and is no longer a continuing issue. If you have one of these units or have gotten one in the past, we apologize for any inconvenience this caused you. If you see your unit present this symptom, send a message to us with an explanation that you are getting the continuous reboot, as well as your shipping information, to support@globalcache.com and we will swap out your unit for a fresh one from our facilities.

Josh Sherman December 6, 2011 General / Announcements

Global Caché has created some training modules which allow for quick familiarization with:

  • General information about Global Caché
  • Wireless unit setup and troubleshooting
  • IR learning using the iLearn utility

These can be found at the link below and are open for enrollment!

http://www.globalcache.com/training/