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IP2IR: Problem Updating Firmware

I own an iTach IP2IR, Firmware Version: 700-1005-06.  I am trying to upgrade to 710-1005-01, using the latest iHelp  I've tried this on both a Windows 7 32 and 64 bit computer.  I get to a "GlobalCache Upgrade Wizard", it is "Checking unit configuration", until it gets to 25%, and never gets past this point!  I've powered down the IP2IR and repeatedly attempted updating my firmware, but I continue to get stuck at 25%.  I am able to access my configuration page and it seems fine.

I would apreciate any help.

-RSL-

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