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CG100-12 Not detecded by ihelp

Guillaume

April 12, 2013 11:56

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Hello,

I have probleme with my CG-100 12 . I can't detect it with ihelp. I have tried it with two pc.

When it is powered and ethernet unplug , i have 1 green light beside the ethernet port .

It is normal?

 

Thank you

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8 comments

• 0
  
  Josh Sherman April 15, 2013 18:12

  If your unit is not being detected by iHelp, it is likely that the unit is not fully up to date and does not currently contain the discovery protocol. By returning your unit to factory defaults, you should be able to access the configuration pages at 192.168.1.70 and configure the unit with a static IP address. I have linked the GC-100 default process below.
  
  https://globalcache.zendesk.com/entries/106407-FAQ-Resetting-a-GC-100-to-factory-defaults

• 0
  
  Guillaume April 15, 2013 19:29

  Ok it work!!! Now new problem, i want to change baud rate and and other parameters , when i validate it my browser show waiting page. I return on configuration serial page and baud rate stay unchanged, I have tried with an other browser it the same result
• 0
  
  Josh Sherman April 15, 2013 23:34

  The GC-100 was designed and tested with Internet Explorer, so if you are having issues getting a setting to apply, you will want to try using IE to set those fields. If you continue to have issues, try a different browser, or even a different computer on the network. Another option would be to set the unit's settings with our testing utility and the direct TCP command which sets the serial parameters. The iTest utility is linked below, and the command you will need to use is the set_SERIAL command in the GC-100 API at the second link below.
  
  http://www.globalcache.com/files/software/iTest.exe
  http://www.globalcache.com/files/docs/API-GC-100.pdf

• 0
  
  Guillaume April 16, 2013 10:17

  Hello,

   

  I have tried with internet explorer , same problem.

  So i have tested with ihelp set_serial command but i have unknow command!!

  I want so set serial 1 at 9600 baud .

• 0
  
  Guillaume April 16, 2013 11:03

  This is my command : set_SERIAL,1:1,9600,FLOW_NONE,PARITY_NO

• 0
  
  Guillaume April 18, 2013 05:57

  Hello, Anyone can help, me Whats wrong in my command? I cant setup my gc100 Thanks
• 0
  
  Guillaume April 23, 2013 23:03

  Hello, I have tried my command , it doesnt work, Anyone have idea I can t setup my gc 100
• 0
  
  Josh Sherman May 08, 2013 22:28

  The problem is that your unit is not fully up to date, so it does not properly support the current APIs. The best option would be to have you upgrade your unit to the new revision of firmware. If this is something you are interested in, feel free to send a request to support@globalcache.com with your shipping information and we can issue you an RMA to have your unit upgraded.