Unable to ping or use putty

I'm trying to power a LG display on and off with the ITACH Ethernet to RS232.

I can web to the ITACH and it can be seen via my program device (QSC 110F core) but its not see or sending the codes we have applied.

But i'm also unable to ping the device or use putty.

Ihelp finds the device, but Ilearn or Itest can not connect to the device.




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