Lutron Grafik Eye issues

Good Morning, 


I am having difficulty getting the lutron Graik Eye 3000 and the GX-RS232 to connect to the Global Cache 100


When I open up the RS232 box LED 1 is blinking which means its talking to the Grafik Eye 3000. But once I plug the rs232 into the global cache and use the drivers supplied by iRule there is no response. Does anyone have files or xml drivers that I can use? I have checked with my Cisco guy and the internal network is wide open so there is no ports being blocked 


Thanks ahead of time. 


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