Previous iTach FAQ's Previous iTach FAQ's can be found here: https://globalcache.zendesk.com/hc/en-us/community/topics/114093979252-iTach-iTach-FAQ-s Have more questions? Submit a request 5 Comments Date Votes 0 Supanachoke Champakdee January 18, 2017 15:12 i have got iTachFlexEthernetPoe and tested in my office today. MAC Address: 00:0C:1E:E0:D0:64UPC Code: 810466010525iTachFlexEthernetPoe 710-3000-19 and I have got also IR Blaster : X000ZSH77H I managed to : - configured static IP - change flex link cable to : Infrared - Three IR PortFlexLink Cable: No - Blaster: Yes and saved the configuration iLearn app can be connected via static IP address which I have assigned but when I tried to learn the IR from Sony TV remote, I don't see any response on "Learned Code" kindly advise. Regards, Nui 0 Brian Kerth January 18, 2017 15:57 Hello, Please submit your issue to email@example.com and we will work on finding a resolution. 0 Supanachoke Champakdee January 18, 2017 15:17 Please ignore above. something wrong with my machine(win8.1Pro). I tried on another machine(win10Pro) and it works fine. thanks, Nui 0 Supanachoke Champakdee January 18, 2017 15:22 it works just once on win10Pro. Kindly Advise. 0 Supanachoke Champakdee January 18, 2017 17:01 solved. the issue was i did not point the IR remote to the right direction. Thanks. Please sign in to leave a comment.