FAQ: My iTach Flex doesn't detect any wireless networks, how do I provision my device?

This issue is caused by a firmware bug in firmware version 710-2000-10 or below.  The bug can occur in locations where there a large amounts of wireless networks.

We recommend updating the unit to the latest firmware using the latest version of iHelp.

For users that would like to provision their Flex for their WiFi network without updating the instructions below are maintained:

Once initially provisioned the iTach Flex will operate as normal and this process will not need to be repeated unless the unit is physically reset. To provision the iTach Flex open the attached file in your computer's web browser. Once the file is opened connect to the iTach Flex's wireless network. Enter in your network settings as explained below and click Submit. The unit will Reboot and connect to the specified network. Below are the fields that are required and a brief explanation of each:

Flex IP: (default for a new or reset unit)
netBIOS Name: Network name (i.e. HomeTheaterFlex)
SSID: Name of the wireless network you are connecting to.
Security Mode: Encryption type of your network.
WPA/WPA2 Mixed Mode: We recommend NOT using mixed mode. Please enable "WPA2 Only", as available.
Security Key: Pass phrase for your wireless network.

If there are any questions please send an e-mail to and one of our support agents will be happy to assist you.


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