Knowledge Base & Forums
Global Caché Support Portal
Josh Sherman December 06, 2011 • Announcements
Global Caché has created some training modules which allow for quick familiarization with:
- General information about Global Caché
- Wireless unit setup and troubleshooting
- IR learning using the iLearn utility
These can be found at the link below and are open for enrollment!
Josh Sherman September 16, 2011 • Announcements
Our Utilities Have Been Updated!
Each of our utilities has been updated to a new version with some added functionality!
- iHelp will now automatically prompt you when a unit is not up to date, and allow you to upgrade it immediately without a download
- iLearn will now automatically adjust the Gap pulses value based on the captured command, only affecting high frequency commands (i.e. Bang & Olufson)
- Minor changes handling connections and conversions have been made to iTest and iConvert
All utilities are located on our Downloads and Docs page.
Josh Sherman June 29, 2011 • Announcements
The new version of iHelp has been launched, and it has plenty of reasons to leave the old version behind.
- iHelp's firmware upgrade function has been changed to prevent problems uploading web server files
- iHelp now contains and will automatically upload web files when units do not contain properly formatted web server files
- iHelp will now notify you of a unit with firmware before the 710 firmware revision and will automatically update the unit
- iHelp now handles moving from network to network without needing to be relaunched or causing any multiple page or crash bugs
- iHelp now supports username and password fields for upgrades, and will not require removal of those parameters for upgrades to occur
If anyone has any problems with the program, or any features to request, feel free to post a comment or send us an email at support@globalcache.com!
Josh Sherman March 03, 2011 • Announcements
The new version of iTest has been released, and there are plenty of reasons to download the new version!
- iTest will now ping IP addresses prior to connection to prevent attempting to connect to non-existent units.
- When using the Literal send function, all Global Caché commands have a carriage return automatically added to the end.
- iTest now contains an error code listing to ease the process of command troubleshooting.
- iTest's Mixed send function now supports most common delimiters for hex characters including /x, \x, 0x, and |.
- iTest now supports character based shortcuts (alt+c to connect) and will allow for the Enter key to execute the Literal send function.
If anyone has any problems with the program or any features to request, feel free to send us an email at support@globalcache.com!
Josh Sherman January 28, 2011 • Announcements
The new version of iLearn has been launched, and it has plenty of reasons to leave the old version behind.
- All saved commands are now posted to the Windows Clipboard.
- Unit ping prior to connection will prevent the program from crashing when attempting to connect to a unit that is not there.
- Units now autoconfigure module, connector and gaps based on the unit that is connected and the structure of the IR command.
- Users can now use the Send IR function with GC-100 units.
- iLearn now has a more advanced error code handling routine that will throw errors when sending IR to sensor mode connector etc...
- The Send IR function is now disabled for SL and CC iTach units.
If anyone has any problems with the program, or any features to request, feel free to post a comment or send us an email at support@globalcache.com!